Help improve customer experiences with Council
At City of Moreton Bay, we want to provide a seamless and consistent customer experience across our wide range of services, so we are developing a Customer Experience Strategy. Customers interact with Council in a range of ways and it is our goal to ensure every interaction is open and honest, and keeps customers informed. We want our teams to be well trained and supported to deliver high-quality customer experiences.
We want your feedback
To help us understand where we need to improve, we are inviting a random sample of customers who have been in touch with us recently to give their feedback.
We are running a series of in-person and virtual focus groups to get a better understanding of how our customers view their interactions with Council and what we can be doing better.
In the focus groups, you’ll have the chance to talk about your recent experiences with Council alongside a small group of other customers. You don’t need any special knowledge, just your experience as someone who has interacted with a Council service.
Your feedback will help us build a clearer understanding of our customer experience and guide improvements across how we communicate, respond and deliver services.
Focus group sessions will be held in Caboolture, North Lakes, Redcliffe and online.
Register to attend
We invite you to register for a focus group session at a time and place that suits you. Once registered, you’ll receive a confirmation and a reminder email closer to the session date.
Frequently Asked Questions
Moreton Bay City Council is collecting your personal information for the purpose of informing the Improving Customer Experience project and other related Council functions, services and projects. Council will also use your contact information to update Council’s customer information records and to contact you about this Project and other functions, services and projects of Council.
