Innovation and technology provide endless opportunities. Through smart thinking we can continue to find new ways to use technology and data to optimise our assets and services to make them more efficient for Council and our customers. We will look for ways to future-proof infrastructure and assets to ensure long-term value and benefit for our communities.

We can continually improve our services and better manage our resources by using data to understand what our communities want, how our assets perform, and predict future needs.

We need to invest in growing our skills and capabilities to analyse data and draw insights to make informed decisions. We will also invest in data platforms and software that support business intelligence and advanced analytics. We will share data and promote its availability for community use.

• Delivering innovative business systems and digital processes to drive more integrated service delivery, improved customer experience and data informed decision making.
• Continued implementation of new and emerging technologies such as smart devices and artificial intelligence that provides real-time data to improve asset management and maintenance.
• Implementation of TechOne as a single solution that enables integration of different information sets to improve service delivery.
• Adopting the Snap, Send Solve app for communities to easily and efficiently notify Council of local issues such as playground repairs, damaged footpath, illegal parking and graffiti. We are also using artificial intelligence to respond to requests faster, while keeping customers informed about progress.

• Build our enabling technologies to ensure seamless business transactions for customers and team members.
• Enable digital interaction with Council anywhere, anytime using intuitive and contemporary services.
• Seek new ways to use technology and data to optimise our assets and services and drive informed decisions.
• Grow digital literacy across Council by investing in business intelligence and analytics capabilities.
• Ensure robust technology and data governance to maximise return on our digital investments.